Online social networks have enabled a revolution in communications of unprecedented reach, empowering people to easily connect and reconnect with friends, family and professional contacts. By giving people the tools to communicate in new ways, social networks like Facebook and LinkedIn have been able to amass a tremendous amount of information about people and their relationships and now manage large “social graphs” which they are monetizing by selling access to their user data. Facebook sells demographic and purchasing preference data to advertisers, and LinkedIn sells access to its professional audience’s biographical and work experience information to recruiters. They are both immensely profitable demonstrating that social graph data is extremely valuable.
Public social networks’ appeal lies in their providing a valuable utility to individual users. They were never intended to be enterprise tools, although enterprises have used them for outward looking activities such as marketing and messaging, on Facebook, and recruiting, on LinkedIn. Further, since public social networks’ business model is geared to selling their members’ data their interests are antithetical to the interest of enterprises. Enterprises are clearly not interested in having their entire workforces conducting business on public social networks, inadvertently leaking enterprise activities (travel plans, connections with prospects, or descriptions of the projects on which they are working or have worked) on their Facebook and LinkedIn activity streams, or even worse, having their workforce’s detailed skills and expertise marketed to competitors.
We at Reachable believe that while public social networks have amassed massive relationship data (Friends, Followers and Connections) about their users, this relationship data cannot be readily leveraged by enterprises or by the users themselves in an enterprise context.
Reachable set out to develop the tools to enable enterprises to amass and leverage their own relationship data into an enterprise social graph or, as we call it, an Enterprise Business Graph.
Reachable’s “EBG” have a number of critical features:
- Reachable is a cloud-based, private platform. On Reachable, an enterprise can develop its Enterprise Business Graph without exposing its proprietary data to the world. Reachable has also designed privacy rules and controls designed to protect users’ Social Capital as it is brought within the enterprise IT environment on personal devices and personal cloud services.
- Reachable integrates social data from employees (imported from their social networks and contact managers) with enterprise data found in CRM systems and other data repositories. Enterprise data includes information about commercial relationships with vendors, customers, partners and other entities. These entities have an incentive to share insights about prospects and accounts with the enterprise for their mutual benefits. These special relationships can be brought into the Enterprise Business Graph and exposed to the necessary employees in the company.
- Reachable’s initial focus is on leveraging the Enterprise Business Graph for sales and business development. Reachable answers the questions “Who do We Know?” at the enterprise level to identify paths from sales teams to prospects that leverage their own connections, connections of colleagues, and special relationships that the enterprise has with other entities. Reachable is geared to facilitate the creation of a comprehensive EBG covering the entire enterprise, and to facilitate the sharing of insights inside the enterprise about prospects and accounts.
We at Reachable believe that no effective implementation of “social enterprise” technology can evolve into a strategic business system to leverage the social capital of an enterprise, or its Enterprise Business Graph, unless it is private and can intelligently manage enterprise relationship data and individual relationship data. We believe that Reachable has developed the tools to build Enterprise Business Graphs and that it has the knowhow to help enterprises create the policies to engender use of this new powerful business system.