Privacy Policy

Effective: July 17, 2016

Welcome to www.reachable.com (“Service”). Our Privacy Policy is designed to assist you in understanding how we collect and use personally identifiable information (“Personal Information”) that you provide to us and website usage information (“Website Usage Information”), and to assist you in making informed decisions when using our Service. We will not use or share your Personal Information or Website Usage Information with anyone except as described in this Privacy Policy.

In this Privacy Policy, the term “www.reachable.com” refers to our Service, the homepage of which is located at www.reachable.com; the terms “us” or “we” or “our” refers to Reachable, Inc. (“Reachable”), the owner of www.reachable.com, and the terms “you” or “user” refer to the user or viewer of www.reachable.com.

Overview

Reachable’s mission is to help you leverage your contacts and the contacts of others to extend your reach to other professionals. In order to deliver on that mission, we need to collect and use Personal Information and Website Usage Information, and the details on how we do that are below. At a high level, our Privacy Policy is based on two simple principles:

  • What’s yours is yours, and what’s ours is ours.
  • Yours: We will never sell the information you provide us to anyone, for any reason. If you deactivate your account, we will delete all of your information from our database.
  • Ours: We have a lot of our own data that we have purchased from data providers or collected from the web. We leverage this information to deliver powerful capabilities to our users.
  • We will be open and honest about how we use your information. We believe in 100% transparency. If you don’t like anything about our policy, let us know and we will consider changes.

Personal Information

In order to make your visits to our Service as enjoyable as possible, we may ask you for Personal Information. Personal Information includes, for example, your name and email address, both of which you are asked to provide when registering with Reachable. Below is a description of some of the ways that you may provide Personal Information to us, as well as further details on how we may use such Personal Information.

  • Sign-Up Information and Profile

You provide us with Personal Information, such as your name and email address, when you sign up for our Service. You may also choose to add information, such as work history and education background, to your profile.

  • Contact Us/Feedback

If you email us through the Contact Us link on www.reachable.com, we may ask you for information such as your name and email address so we can respond to your questions and comments. If you choose to correspond with us via email, we may retain the content of your email messages, your email address and our response to you.

  • User Content

Our Service offers its users the opportunity to share User Content – for instance, on our blog. If you choose to use these features, you should be aware that any Personal Information you submit through these features can be read, collected, or used by other viewers of these forums and could be used to send you unsolicited messages. We are not responsible for the Personal Information you choose to submit in these forums.

  • Import Contacts

We utilize an import contacts feature to help you find connections to people you want to know. We make it easy for you to import your contacts from social networks and email systems.

Website Usage Information

  • Cookies

We may use “cookies” on or in connection with our Service to maintain information about you. A cookie is a very small text document, which often includes an anonymous unique identifier. Reachable employs the use of both “session” cookies and “persistent” cookies. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the Service. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser.

When you visit our Service, our computer may ask your computer for permission to employ the use of a session or persistent cookie. Our Service will then send a cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits our Service to access the cookies it has already sent to you and not the cookies sent to you by other websites.

Most web browsers can be adjusted to inform you when a cookie has been sent to you and provide you with the opportunity to refuse that cookie. However, refusing a cookie may, in some cases, preclude you from using, or negatively impact the display or function of, our Service or certain areas or features of our Service.

  • Clear GIFs

We may also use “Clear GIFs” (aka “web beacons” or “pixel tags”) or similar technologies in our Service and/or in our communications with you. A Clear GIF is typically a one-pixel, transparent image located on a web page or in an email or other type of message, which helps us to verify an individual’s viewing or receipt of a web page or message. Clear GIFs allow us to know whether you have viewed a web page prior to visiting our Service and may enable us to relate such information to other information, including your Personal Information. We use information provided from Clear GIFs to enable more accurate reporting, improve the effectiveness of our marketing, and make Reachable better for our users.

  • IP Address and Clickstream Data

Our servers automatically collect data about your Internet Protocol address when you visit us. When you request pages from our Service, our servers may log your IP Address and sometimes your domain name. Our server may also record the referring page that linked you to us (e.g., another website or a search engine); the pages you visit on this Service; the website you visit after this Service; other information about the type of web browser, computer, platform, related software and settings you are using; any search terms you have entered on this Service or a referral website; and other web usage activity and data logged by our web servers. We use this information for internal system administration, to help diagnose problems with our servers and to administer our Service. Such information may also be used to gather broad demographic information, such as country of origin and Internet Service Provider. We may also link this information with Personal Information.

Any or all of these activities with regard to the above-described Website Usage Information may be performed on our behalf by our third-party service providers. (See third-parties Sharing Information with Third Parties section below).

Use and Disclosure of Personal Information and Website Usage Information

We will use your Personal Information and Website Usage Information to provide you with our product and service offerings, to deliver a valuable user experience, and to respond to your requests. We may match information collected from you through different means or at different times, including both Personal Information and Website Usage Information, and use such information along with information obtained from other sources, including (without limitation) any of our other websites and third parties.

If you choose to import your contacts into our Service, with your permission, we collect information from your address book and/or your social network accounts you give us access to. This information includes contact names and associated information about your contacts. The information we collect from your address book will never be accessible in its entirety by any other user at any time.

With your permission, we share the name, titles, and companies of your contacts with your trusted colleagues, who opt-in to share their contacts with you in what we call a Team. Other information about your contacts, such as phone numbers and email addresses, will never be shared with others, even with those in your Team.

We may analyze user behavior as a measure of interest in, and use of, our Service and emails, both on an individual basis and in the aggregate. Reachable will not share, rent or sell your Personal Information or Website Usage Information to other parties, except as provided in this Privacy Policy.

We do not use personally identifiable information for marketing purposes, except when permission is granted (for voluntary testimonials, as an example).

We may use your Personal Information – in particular, your email address – to send you emails with regards to our Service.  When receiving such emails, you will be given the ability to opt-out of receiving similar emails in the future.

Sharing Information with Third Parties

  • Service Providers

We may use third-party partners to help us operate and maintain our Service and deliver our products and services. We may also share your Personal Information and Website Usage Information with our service providers and other third parties (“Affiliated Parties”) that provide products or services for or through this Service or for our business (such as website or database hosting companies, address list hosting companies, communications providers, email service providers, analytics companies, distribution companies, fulfillment companies, credit card processing companies and other similar service providers that use such information on our behalf).

Third-party service providers are contractually restricted from using or disclosing the Personal Information and Website Usage Information except as necessary to perform services on our behalf or to comply with legal requirements, or otherwise subject to the terms of this Privacy Policy.

  • Aggregate Statistics

We may disclose non-personally identifiable aggregate statistics regarding user behavior as a measure of interest in, and use of, our Service and emails to third parties in the form of aggregate data, such as overall patterns or demographic reports, which do not describe or identify any individual user. Information relating to aggregate statistics may be collected through the use of third-party cookies and other third party tracking devices.

  • Legally Compelled Disclosures

We may disclose your Personal Information if required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law, comply with a judicial or court order or comply with legal process served on us or Affiliated Parties; (b) protect and defend our rights and property, the Service, the users of the Service, and/or our Affiliated Parties; or (c) act under circumstances to protect the safety of users of our Service, us, or third parties.

  • Business Transfer

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided through this Service in a manner that is consistent with this Privacy Policy.

Consent to Worldwide Transfer and Processing of Personal Data

By providing Personal Information to us through this Service, you agree that it may be used by us and our Affiliated Parties for the purposes described herein and you further understand and consent to the collection, maintenance, processing and transfer of such information in and to the United States and other countries and territories, which may have different privacy laws from your country of residence and which may afford varying levels of protection for your Personal Information. Regardless of the laws in place in these countries, we will treat the privacy of your information in accordance with this Privacy Policy. By providing your Personal Information to this Service, you consent to our transmission to, and processing of your information in, any jurisdiction, in accordance with this Privacy Policy.

Your Access and Correction Rights

You retain the right to decline to submit Personal Information through Reachable, in which case Reachable may not be able to provide certain services to you. However, if you choose to provide Personal Information to Reachable, we will provide you with the ability to access, correct, update or delete the Personal Information you have provided to this Service by emailing support@reachable.com. We will respond to your request within 30 days. However, before we are able to provide you with any information or correct any inaccuracies, we may ask you to verify your identity and provide other details to help us to respond to your request.

Third-Party Websites

When you are on this Service you may have the opportunity to visit, or link to, other websites, including other websites operated by Reachable or by unaffiliated third parties. These websites may collect Personal Information about you, and because this Privacy Policy does not address the information practices of those other websites, you should review the privacy policies of such other websites to see how they treat your Personal Information.

Privacy of Minors

This Service is not directed to children under the age of eighteen and we do not knowingly collect personal information from children under the age of eighteen on our Service. If we become aware that we have inadvertently received personal information from a visitor under the age of eighteen on our Service, we will delete the information from our records.

Security

Reachable uses commercially reasonable and industry-standard physical, managerial and technical safeguards to preserve the integrity and security of your Personal Information. We also use Secure Sockets Layer (SSL) encryption to transmit sensitive information. While Reachable endeavors to protect the security and integrity of sensitive Personal Information provided to this Service, due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be safe from intrusion by others, such as hackers.

If you contact us by email or a “contact us” or similar feature on the Service, you should be aware that your transmission might not be secure. An unaffiliated third party could view information you send by these methods in transit. We will have no liability for disclosure of your information due to errors or unauthorized acts of third parties during or after transmission.

In the unlikely event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your email address, we may notify you by email. You consent to our use of email as a means of such notification. If you prefer for us to use another method to notify you in this situation, please email us at  support@reachable.com with the alternative contact information you wish to be used.

Updates to Our Privacy Policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our online information practices. We will post a prominent notice on this Service to notify you of any significant changes to our Privacy Policy and indicate at the top of the statement when it was most recently updated.

Contact Us

If you have any questions or comments about this Privacy Policy, or if you would like to review, delete or update information we have about you or your preferences, please contact us at the following address:

Reachable
Attn: Privacy
Reachable, Inc.
45 Rockefeller Plaza, Suite 2300
New York, New York 10111
support@reachable.com